Piirla’s general sales and delivery terms
General application of the terms of sale and delivery (hereinafter: “Terms”)
These terms and conditions apply to agreements made between Piirla Oy and its customers regarding products and services, including purchases made through Pirla’s online store.
Piirla Oy is hereinafter referred to as the ”Seller”. The buyer of the products and services is hereinafter referred to as the ”Customer”.
The Seller and the Customer are hereinafter referred to as the ”Parties”.
For clarity’s sake, the Parties state that the products refer to equipment, supplies, software and licenses, and that the services refer to the services provided by the Seller to the Customer.
The Parties undertake to comply with these sales and delivery terms, unless they otherwise agree in writing.
These sales and delivery terms are effective as of September 7, 2021, and they supersede all prior sales and delivery terms.
Registering a customer relationship
In order to start a customer relationship, the Customer must register by providing the Seller with the basic information required for registration or by exporting it to an online customer file. The Customer certifies that the information provided is accurate and doesn’t contain any errors.
Prior to registering the customer relationship, the Seller must provide the Customer with information on where the GDPR and Privacy Statement documentation is available. The Seller has the right to check the Customer’s creditworthiness prior to registering the customer relationship and at any time during the contractual relationship.
The Seller has the right to reject the order placed by the Customer on the grounds of the Customer’s creditworthiness information or for any other valid reason or to demand an advance payment in order to ensure the Customer’s financial performance.
Product and service information, availability and pricing. Seller’s liability for the delay.
The indicative delivery time for products in stock that are immediately available is 3-4 full business days from the reception of the Customer’s order. The delivery time is indicative, therefore the Seller is not liable to the Customer or any third party for any direct or indirect damages caused by the delay.
All information and estimates related to the availability and delivery time of the Seller’s products have been obtained and created on the basis of information provided by the Seller’s partners, i.e. importers, wholesalers and manufacturers. The Seller is not liable for the accuracy of this information nor for any direct or indirect damages to the Customer or any third party arising from the inaccuracy of the information.
The prices stated by the Seller in the online store are valid at the time of placing the order. Prices based on a separate offer are valid for thirty (30) days from the date of the offer or in accordance with the offer’s conditions.
The Seller, however, has the right to change the pricing of products and services in such a way that the right to price changes in contract-specific products and services can be agreed on a contract-by-contract basis.
The Customer’s response to the Seller’s offer, which includes modifications, additions, restrictions or conditions, is deemed as a counter-offer that is in no way binding for the Seller.
Valid VAT will be added to all prices quoted by the Seller. In the event of a change in the VAT amount or its calculation criteria, the Seller has the right to inspect the VAT that must be added to the price.
Placing an order and entering into a contract
The Customer is responsible for ensuring that the person placing the order or enters into the agreement with the Seller has sufficient authority and mandate to place the order and / or enter into the agreement on behalf of the organization and that the content of the order or agreement is in accordance with the Customer’s intentions.
An agreement for the delivery of a product or a service is concluded between the Parties when they sign the contract or when the Seller has sent the Customer the order confirmation.
Delivery of products and services
The delivery time for customer-specific products and services is always agreed upon separately and in writing. The Seller delivers the products and services ordered by the Customer exclusively within the Finnish territory, unless the Seller and the Customer agree otherwise in writing. For orders including more than one product, the products may arrive in different shipments. The Customer is responsible for providing the correct delivery address.
Upon receipt of the product, the Customer is obliged to check the condition of the shipment and the quantity of ordered product(s) and, if there are any deficiencies or other remarks, to record the comments in the shipment document and to contact the Seller immediately.
When the Customer contacts the Seller as described above, the Seller is obliged to provide the Customer with appropriate instructions and, if necessary, to remake the delivery so that the Customer receives the products in accordance with the original order.
Shipping costs are added to all orders and deliveries.
Orders are subject to a 14 days net payment term. The interest for late payment is determined in accordance with the applicable Interest Act. The Seller has the right to use outsourced services for payment reminders and debt collection. In case prices related questions, the Seller must be contacted within seven (7) days from the date of the invoice.
Warranty and liability for defects
The products are completely and exclusively subject to the manufacturer’s own warranty conditions. In all situations and circumstances, the Seller’s warranty is the warranty that the manufacturer has provided for its product with its own conditions.
The Seller has the right to refer the matter to the product manufacturer and to instruct the Customer to contact directly the product manufacturer or the manufacturer’s representative in order to handle the warranty issue or to fix the defect.
The seller replaces the purchased product with a new or similar product, if Posti or another delivery company proves to lose the delivery package. If the seller does not have a new product to offer, the payment for the order will be returned to the customer. If it is a used product, the return is always agreed on a case-by-case basis. The shipment warranty applies only to shipments paid for by the seller.
Ownership and risk liability
The Seller owns the products until they have been fully and completely paid for and received by the Customer.
The risk liability related to the products is transferred to the Customer upon the conclusion of the contract in accordance with the clause n° 4 or during the delivery of the product if the Seller is responsible for delivering the product to the Customer.
Amendment of the contractual terms
The Seller has the right to modify the general sales and delivery terms. The amended terms and conditions will apply to new orders and contracts as of their effective date. By continuing to order or to use the services the Customer accepts the modified terms and conditions.
Seller’s Liability and Limitations of Liability
The Seller’s liability for claims arising from the Seller’s product or service or related to the Seller’s product or service or in any way related to the agreement between the Parties or the Customer’s order is limited to direct damages that the Customer or a third party can demonstrate to be a direct or immediate result of the Seller’s own error or omission.
In all cases, the Seller’s liability is always limited within the requirements of the mandatory legislation. Under no circumstances will the Seller, its subcontractors or its software developers be liable for any of the following damages or claims, even if the Seller or its subcontractor or software developer has been notified of their possibility:
- indirect or consequential damages;
- lost profit, transaction, turnover or goodwill or any lost financial savings;
- loss, alteration, damage, or other adverse event to the data or files;
- claims for the effects of the consequence resulting from the operation of the vehicle manufacturer or the vehicle equipment or device or from the defective or incorrect operation of the Seller’s product or service;
- requirements based on or related to promises or announcements by the manufacturer or importer of the product about the content or future content or development of the product features.
Application of terms and conditions and settlement of disputes
The terms and conditions shall be applied in the following order:
- Agreement between the Seller and the Customer regarding ordered products or services (incl. annexes).
- The Seller’s General Sales and Delivery Terms and Conditions that are effective at that particular time.
- Where applicable, IT 2018 General Terms and Conditions.
This Agreement shall be governed by Finnish law. Any disputes between the Parties shall be settled primarily through negotiations. If the matter cannot be resolved via negotiation, it will be heard in the district court of the Seller’s residence.